In some cases, certain Android devices or third-party apps may block the app from sending mobile notifications. Below you’ll find some steps you can take to troubleshoot the issues we’re aware of. If you need any help along the way, contact us — we're standing by!

Note: After following any of these steps, we recommend restarting your device to ensure the changes have been successfully applied.

Android operating systems

Android version 6.0.1+

For devices running Android version 6.0.1 and newer, check that your battery optimization is not preventing the app from sending you notifications:

  1.  From the app drawer, tap Settings.
  2.  Select Battery.
  3.  Tap the  Overflow menu icon and choose Battery Optimization.
  4.  Tap the downward caret and choose All apps.
  5.  Tap the app, then tap Don't optimize.

Android version 7+

  1.  From the app drawer, tap Settings.
  2.  Select Apps.
  3. Find and tap the app.
  4. Select Battery, then tap Battery Optimization.
  5. From here, select Apps not optimized option and change it to All apps.
  6. Find the app in this list and set to Don't optimize.

Android version 9

For devices running Android version 9, make sure the Adaptive Battery feature is not preventing the app from sending you notifications:

  1. From the app drawer, tap Settings.
  2. Select Battery.
  3. Choose Adaptive Battery.
  4. Tap Restricted apps, and make sure the app is not listed.

Third-party apps

Clean Master

This third-party app manages battery saving and RAM.

  1.  Visit the app's Tools tab.
  2.  Select the Notification Cleaner.
  3.  Tap the  gear icon.
  4.  Disable this feature for the app only, or for all notifications.

Security Master

This third-party security app may be blocking the app from sending notifications:

  1.  Visit the app's Notification Cleaner.
  2.  Tap the  gear icon.
  3. Ensure that the app is unchecked and listed under Apps - Notifications Allowed.

Note: In some cases, you may need to uninstall the app in order to receive mobile notifications.

Android device models

Below is a list of Android devices and models known to have issues with the app notifications.

Asus Zenfone (Android 7.0)

Step 1: Ensure that the app is set to auto-start

  1. From the app drawer, tap Settings.
  2. Tap Power Management.
  3. Select Auto-start Manager.
  4. Find the app and ensure it's enabled.

Step 2: List the app as a protected app

  1. From the app drawer, tap Mobile Manager.
  2. Tap Boost.
  3. Tap Enable Super Boost, then select Protected app list.
  4. Verify that the app is on the list.

Asus Zenfone 2

Make sure that the app is allowed to begin on startup from your Auto-start manager:

  1.  From the app drawer, tap Apps.
  2.  Tap Auto-start manager.
  3.  Toggle the app to Allow.

Huawei Honor 6

Step 1: List the app as a protected app

  1.  From the app drawer, tap Settings.
  2.  Tap Power Saving.
  3.  Tap Protected apps.
  4.  Toggle the app to enable.

Step 2: Enable the app in the Notification Manager

  1.  From the app drawer, tap Settings.
  2.  Tap Notification Manager.
  3.  Select Notify for the app to receive push notifications.

Huawei Honor 8

Step 1: List the app as a protected app

  1.  From the app drawer, tap Settings.
  2.  Tap Advanced Settings.
  3.  Tap Battery Manager.
  4.  Tap Protected apps (or Close apps after screen lock).
  5.  Toggle the app to enable.

Step 2: Ignore battery optimizations for the app

  1.  From the app drawer, tap Settings.
  2.  Tap Apps.
  3.  Tap Advanced.
  4.  Select Ignore battery optimizations.
  5.  Choose the app and ignore the app.

Step 3: Allow notifications from the app

  1.  From the app drawer, tap Settings.
  2.  Select the Notification Panel & Status Bar.
  3.  Tap Notification Center and find the app.
  4.  Ensure that Allow Notifications and Priority Display are active.

Huawei P8 lite

Step 1: Enable the app to run at startup

  1.  From the app drawer, tap Phone Manager.
  2.  Swipe left and tap Startup Manager.
  3.  Tap the app and ensure that it's set to run automatically at system startup.

Step 2: Allow notifications from the app

  1.  From the app drawer, tap Phone Manager.
  2.  Swipe left and tap Notification Manager.
  3.  Tap Rules and ensure that the app is set up to send notifications to the notification panel. Check if any other settings in this view may be blocking notifications.

Huawei Mate 8 & Huawei Nova Plus

Ensure that the app is exempt from your device's battery optimization features:

  1.  From the app drawer, tap Settings.
  2.  Tap Advanced Settings.
  3.  Tap Battery Manager.
  4.  Tap Protected apps.
  5.  Toggle the app to enable.

Huawei P20 & P30

  1. From the app drawer, tap Settings. 
  2. Tap Apps. 
  3. Tap the app. 
  4. Select Power usage, followed by App launch. 
  5. Toggle Manage automatically to Off. 
  6. Then, toggle Auto-launch, Secondary launch, and Run in Background to On. 

LeEco/LeTV

Step 1: Enable the app to run at startup

  1.  From the app drawer, tap Settings.
  2.  Tap Permissions.
  3.  Tap Manage Auto Launch. If you have enabled other apps to auto-launch, you'll see You've enabled [x] apps to auto launch.
  4.  Toggle the app to enable.

Step 2: List the app as a protected app

  1.  From the app drawer, tap Settings.
  2.  Select Battery, then tap Power saving management.
  3.  Select App Protection.
  4.  Toggle the app to enable.

Note: If you have enabled Lock Screen Cleanup and Ultra Long Standby during Sleep, you must disable them to allow the app notifications.

Lenovo

Enable the auto-start setting for the the app app:

  1.  From the app drawer, tap Settings.
  2.  Tap Power Manager.
  3.  Select Background app management.
  4.  Toggle the app to Allow auto-start.

OnePlus (Android 7.0 and earlier)

For versions earlier than Android 8.0 Oreo, ensure that the app is set to auto-launch:

  1.  From the app drawer, tap Settings.
  2.  Tap Apps.
  3.  Tap the  gear icon in the top right.
  4.  Select App Autolaunch.
  5. Toggle the app to enable.

OnePlus (Android 8.0 and later)

Step 1: Check that app storage is set to clear normally

  1.  From the app drawer, tap Settings.
  2.  Tap Advanced.
  3.  Select Recent apps management.
  4.  Ensure that Normal clear is enabled.

Step 2: Exclude the app from battery optimization

  1. From the app drawer, tap Settings.
  2. Tap Battery, then Battery Optimization.
  3. Tap Apps not optimized and select All apps.
  4. Find the app and ensure it's set to Don't optimize.

OnePlus 3

Adjust your battery optimization to allow notifications from the app when it's running in the background:

  1.  From the app drawer, tap Settings.
  2.  Tap Battery.
  3.  Select Battery Optimization.
  4.  Tap the  Overflow menu in the top right of that screen.
  5.  Select Advanced Optimization.
  6.  Toggle the app to off.

OPPO

Step 1: List the app as a protected app

  1. From the app drawer, tap Settings.
  2. Tap Advanced Settings.
  3. Tap Battery Manager, then Protected Apps.
  4. Toggle the app to enable protection.

Step 2: Ignore battery optimization for the app

  1. Tap on Settings.
  2. Select Battery, then tap on Energy Saver.
  3. Find the app and ensure that Freeze when in Background, Abnormal Apps Optimization and Doze are all disabled.

Step 3: Allow notifications from the app

  1. From the app drawer, tap Settings.
  2. Tap Notification Panel & Status Bar.
  3. Tap Notification Center.
  4. Find the app and activate allow notifications and priority display.

Step 4: Add the app to start up manager

  1. Open the Security app.
  2. Select Privacy Permissions, then Start up manager.
  3. Find the app and ensure this setting is enabled.

Samsung

Step 1: Prioritize notifications from the app

Android 8

 

Android 9

  1.  From the device drawer/shade, tap Settings.
  2.  Tap Apps.
  3.  Select the app.
  4.  Under App Setting, tap Notifications.
  5.  Select Messages & Mentions.
  6.  Select Do Not Disturb Custom Exception.

Step 2: Exclude the app from battery optimization

  1.  From the app drawer, tap Settings.
  2.  Tap Device management.
  3.  Select Battery.
  4.  Tap Unmonitored apps.
  5.  Add the app to this list.

Xiaomi

Step 1: Check that the app is given permission to autostart

  1.  From the app drawer, tap Security.
  2. Tap Permissions.
  3. Tap Autostart.
  4.  Toggle the app to enable.

Step 2: Ignore battery restrictions for the app

  1. From the device drawer/shade, tap Settings.
  2. Select Manage Apps’ Battery Usage.
  3. Tap Apps.
  4. Tap the app, then tap No Restrictions.

Step 3: Allow notifications from the app

  1. From the device drawer/shade, tap Settings.
  2. Select App Notifications.
  3. Tap the app.
  4. Toggle on Set as priority.
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